GTC
These General Terms and Conditions of Sale (hereinafter “GTC”) apply to any order of product(s) placed on the tresorsdailleurs.fr website.
Any modification of the GCS will not be applicable to orders placed before the date of modification.
TRESORS D'AILLEURS is a trademark of LES TRÉSORS DU MAROC.
1. Ordering products on the site
The products offered for sale are described and presented with the utmost
possible accuracy. TRÉSORS D'AILLEURS reserves the right to correct the
site content.
The customer is informed that he will have to select the product(s) he wishes to include
in his basket.
After selecting the product(s) that the customer wishes to purchase in his
basket of which he can modify the content at any time, a reminder of the content of the order is offered to the customer.
The customer pays for his order, using one of the payment solutions offered to him. We accept Carte Bleue, Visa and Eurocard/Mastercard, Paypal.
To proceed with the payment, the customer enters the delivery details of the product(s) and, invoicing, if they are different.
The customer must ensure that this information provided is correct and
that they remain so until complete delivery of the product(s) ordered. The customer therefore undertakes to inform TRÉSORS D'AILLEURS of any change in invoicing and/or delivery details which may occur between the
order and delivery, by sending, without delay, a message
on contact@tresorsdailleurs.fr
Failing this, in the event of delay and/or delivery error, all the costs incurred for the reshipment of the product(s) will be charged to the Customer.
TRÉSORS D'AILLEURS sends an order confirmation by e-mail to
customer.
We undertake to accept your order under the terms hereof.
general conditions of sale as soon as your payment is in "payment accepted".
Please note that we will respond to your order within the limits of our available stocks.
When you order, we inform you of the availability of the products you wish to purchase.
However, if, despite our vigilance, the products prove to be unavailable
temporarily (out of stock, reissue, etc.) after your order, we will notify you by e-mail and refund (or credit) or resend the products concerned.
If the products prove to be permanently unavailable (out of stock, non-reprinted works, etc.) after ordering, we will automatically cancel your order and inform you by e-mail.
By confirming your order, you accept all of these conditions
terms and conditions of sale made available to you on the site, and acknowledge having perfect knowledge of them, thereby renouncing to avail yourself of any contradictory document, and in particular your own general conditions of purchase, the act of purchase entailing acceptance of these general conditions of sale.
This confirmation as well as all the data that we have recorded will constitute proof of our transactions.
CONDITIONING :
The packaging (jar, bottles, sachets, etc.) may vary depending on the availability of stocks, no refund or discount will be made depending on the type of packaging used. The photo of the product on the article sheet is not contractual.
The net weight of honey can vary by a few grams (more or less 3 or 4
grams more or less) it may depend on the density of the honey, whether it has
crystallized for example or if it is too liquid, it can also depend on the scale tare (if the calibration is faulty), or on the weight of the empty pot...
2. Delivery
The products offered on the tresorsdailleurs.fr website can be delivered to mainland France and abroad.
TRESORS D'AILLEURS IS NOT RESPONSIBLE FOR LOSS
PACKAGE, THEFT, BREAKAGE, MISSING PRODUCT, OR DELAY
OF A DELIVERY.
TRÉSORS D'AILLEURS strives to deliver the products as soon as possible. The Customer is informed by e-mail, when his order is ready, of its shipment. The product(s) ordered is/are delivered to the delivery address indicated by the customer when ordering.
Packages are shipped by UPS in Standard, La Poste in Colissimo domicile,
Mondial Relay or Relais colis according to the delivery costs stated during the
order and delivered within the deadlines corresponding to their geographical area.
TRÉSORS D'AILLEURS reserves the right to use any other carrier of its choice to ensure delivery.
For UPS, the order is delivered to the recipient's delivery address. In the event of unavailability, a notice of availability in UPS Access Point is sent by e-mail to indicate to the recipient the address of withdrawal of his order. You are free to pick it up whenever you want within 10 days at the address indicated on the notice. If you miss the availability period, your order cannot be recovered and refunded.
For Colissimo or Chronopost, the order is placed directly in the recipient's mailbox if its dimensions allow it. Otherwise, a notice of availability is left in the mailbox to indicate to the recipient the address for picking up his order. You are free to pick it up whenever you want within 15 days at the address indicated on the notice. If you miss the availability period, your order cannot be recovered or refunded.
For Mondial Relay, the order is deposited directly in the relay point
indicated during the purchase. You have the freedom to pick it up whenever you want.
want within 7 days. If you miss the availability period, your order cannot be recovered or refunded.
For Relais colis, the order is deposited directly in the relay point indicated during the purchase. You have the freedom to pick it up whenever you want within 10 days. If you miss the availability period, your order cannot be recovered or refunded.
Given the perishable nature of the products, it is strongly advised to collect it at the collection point indicated by the carrier, as soon as possible. If the package is not collected as soon as possible, TRÉSORS D'AILLEURS cannot be held responsible for any damage to the products.
If the recipient does not appear within the time indicated or in the event that the parcel is reshipped to TRÉSORS D'AILLEURS, the delivery will be deemed to have been made and no refund or reshipment of the product to another address will be made.
The Customer is supposed to follow up on his package and find out about its availability at the relay point, at the pick-up point, at the post office, etc.
If the customer does not collect it and the package is returned to us, we reserve the right, either to make a credit note for the amount of the products ordered excluding postage, or to offer a return of the package provided that the customer pays to new postage.
3. Liability
The client is held responsible for the information he provides and in particular for
the delivery adress.
TRÉSORS D'AILLEURS is in no way responsible for delivery errors caused by an incorrect address, error in the name and surname of the recipient...
The risks are borne by the buyer once the order has left the premises of TRÉSORS D'AILLEURS.
If necessary, if we have to return your package, the shipping costs will be borne by the customer.
The customer is required to check the conformity of the goods delivered at the time of delivery and before signing the carrier's delivery slip. In case of apparent poor condition of the package, refuse it and make a reservation so that you can file a complaint and demand compensation from the carrier.
Any protest relating to damage occurring during transport must be
made by reasoned complaint to the carrier within three days of delivery. A copy of this complaint will be sent to TRÉSORS D'AILLEURS at the address
contact@tresorsdailleurs.fr.
If a product is missing from your package, please send us a photo of your open package with the products inside clearly visible as well as the wedging. A refund, a credit note or a shipment of the missing product will be made according to our capacity and our will.
If you have not received your package or if there has been a problem with the delivery of your package, please notify us within one month of your order, beyond this period we will no longer be responsible in the event non-delivery, loss or breakage of the package.
If an extraordinary situation (strike, natural disaster, attack, pandemic,
epidemic, accident, confinement, quarantine, etc.) leads to the blocking of sorting centers, trucks, logistics platforms, etc. we will not be responsible for any delays in the delivery of packages, we will not make any refunds. At this time, you will have to follow the instructions of the authorities and transport agencies.
In such a case, it will be necessary to wait for the release of the situation, if the package is
returned we can organize a new home delivery at the expense of the
customer. If a package is lost, broken or stolen we will not be responsible for it.
No complaints or reservations will be accepted, after receipt of the products by the customer, if the latter has not complied with the procedure detailed above.
4. Price
The prices displayed on the site are mentioned in euros and all taxes included, excluding delivery costs which are applied and detailed when ordering.
TRÉSORS D'AILLEURS reserves the right to modify its prices at any time. The products are invoiced on the basis of the prices in force at the time of the validation of the order subject to availability.
If, despite our vigilance, one of the items in your order is unavailable, we will inform you by e-mail as soon as possible. In case of unavailability, we reserve the right to replace this item with another of your choice at an equivalent price or to refund your product (refund between 5 to 10 days).
The price is payable in full and in a single payment when ordering. All orders are invoiced and payable in euros. For any delivery outside Metropolitan France, any customs fees or local taxes remain the responsibility of the recipient.
5. Right of withdrawal
Without prejudice to the legal provisions relating to the conformity of the products or to hidden defects, the customer has a period of 14 days from receipt of the Product(s) ordered to exercise his right of withdrawal from TRÉSORS D' ELSEWHERE, without having to justify reasons. In this case, the return costs are your responsibility.
To exercise his right, the customer must return, at his own expense, the non-perishable product(s) in good condition, unopened, unopened and with all the packaging elements undamaged. , to the following address :
THE TREASURES OF MOROCCO, 1 rue Camille Jenatzy, 78260 Achères.
The customer is invited to indicate the reason for the return, in order to help TRÉSORS D'AILLEURS improve its service. Any product that has been started and/or whose packaging is damaged will not be refunded.
The refund of the returned product(s) will be made by TRÉSORS
D'AILLEURS by credit on his bank card or having according to the customer's choice, and at the latest within 14 days following the date on which TRÉSORS D'AILLEURS will receive the returned product(s).
6. Force majeure
TRÉSORS D'AILLEURS disclaims all liability in the event of non-performance of the contract due to a case of force majeure (strike, fire, flood, etc.).
7. Customer Service
For any request for information, clarification or for any complaint, the customer must first contact TRÉSORS D'AILLEURS customer service at the following e-mail address, in order to allow the latter to try to find an amicable solution. : contact@tresorsdailleurs.fr
8. Personal data
The information communicated on the site (on the order form) is intended exclusively for:
- allow us to process and execute your orders placed on the site, and,
- create our customer file which will allow us to send you our
newsletter and to inform you of our news, promotions, etc.
By placing your order, you agree that your personal data (name, postal address, email address, telephone number, etc.) will be included in the customer file of the company LES TRÉSORS DU MAROC, owner of the brand.
TREASURES FROM ELSEWHERE.
In accordance with French regulations (Loi Informatique et Liberté) and
European Union (GDPR), your personal data will only be used for
purposes described above.
They will be treated and protected with the highest degree of confidentiality by
TRÉSORS D'AILLEURS, under the conditions defined in the personal data processing register of TRÉSORS D'AILLEURS, stored in a dedicated mailing tool, and hosted on the servers of our access provider (SHOPIFY).
Their storage period may not exceed the period necessary for the processing operations described above.
Under no circumstances is this information shared or sold to companies
third parties.
The person responsible for processing personal data is LES TRÉSORS DU
MOROCCO.
In accordance with the law, you have the right to information, rectification,
deletion, access and/or portability of your personal data. You can exercise these rights by simple request by e-mail to contact@tresorsdailleurs.fr
9. Applicable law
These general conditions of sale are subject to French law.
In the event of a dispute, the customer is required to contact TRÉSORS D'AILLEURS at the following e-mail address contact@tresorsdailleurs.fr in order to resolve it as a priority by an amicable solution before any legal action which will then be brought before the competent courts.